reservations & cancellations

We are a by-appointment only business, and your appointment time is reserved for you (and you only).

-A valid credit card number is required at the time of booking to hold your appointment time.

-At least 24 hours notice for cancellations and changes.

cancellation policy

-If you give us less than 24-hours notice, we’ll charge your card 50% of the service fee.  *we reserve the right to charge up to 100% of the service fee

-If you don’t show up at all, we have to charge you for the whole appointment

*We understand that things come up, such as illness. All we ask is that you call us as soon as they do.

groups

We welcome groups. For parties of four or more it is advised to schedule in advance; please contact our spa management or submit a party request form at bellospa.com so that we may insure the best services for your party.

We require a credit card to hold all party reservations. You may cancel your party up to 48 hours before the reserved time. Last minute cancellations are subject to a charge of 50% of the total cost of the party.

gratuity

Please note that our pricing does not include gratuity. Gratuity is left to your discretion as a reflection of your appreciation for your service.

gift certificates

Ideal year round for any occasion. They may be conveniently purchased at bello, over the phone or online for any dollar amount or service. We regret that they cannot be returned for cash. We can guarantee the price of the service given for one year after the date of purchase, beyond that date the gift recipient is responsible to pay any difference in price.

» purchase gift certificates

If for any reason you are not completely satisfied with any of our products, please return any unopened or opened products (at least 85% full) within 30 days of purchase and we will gladly exchange or issue store credit.

children at bello

Respect other clients by refraining from bringing children who are NOT receiving services into the salon and spa.

considerations

Relaxation is our ultimate goal; therefore respect others by silencing your cell phone and electronic devices prior to all appointments.

Plan on arriving 5-10 minutes prior to your appointment to allow for check-in, changing, and relaxation.

If you have any special medical conditions, allergies or are pregnant, certain treatments are not recommended. Please notify our spa staff prior to your appointment.

Many of our spa treatments utilize seaweeds. If you are allergic or sensitive to iodine, please notify our staff so we may assist you in choosing a service that is right for you.

Latecomers will incur the full fee for abbreviated treatments.

protecting the health of our guests

To protect the health of all of our guests, nail technicians reserve the right to refuse service to anyone that we find has active toenail fungus. We take the health of your feet seriously and you should too! Our nail technicians are not doctors and cannot diagnose, however they do play an important role in managing clients nail health. We will not risk spreading your infection to other nails or potentially endanger the health of our other guests.

If you suspect that you have a fungus please refrain from booking an appointment — instead please visit a Podiatrist and seek treatment prior to visiting any nail facility.