spa etiquette

We are a by appointment-only business and your appointment time is reserved for you and you only. We require a credit card at the time of booking to hold your appointment time. No charges will be placed on your card unless your appointment is a no call/no show as stated in our cancellation policy.

cancellation policy

As a courtesy to our technicians, we require a 24 hour notice should you need to cancel or reschedule your appointment. No calls and no shows are subject to a 100% charge of services booked (the whole darn appointment which, by the way, is no fun for any of us) We understand that things come up, such as the flu. All we ask is that you call us as soon as they do.

groups

We welcome groups! It is advised to schedule in advance for parties of 4 or more, please contact our spa management so that we may ensure the best services for you and your party.

We require a credit card to hold all party reservations. You may cancel your party up to 48 hours before the reserved time for a full refund. Last minute cancellations will be subject to a charge of 50% of the total.

gratuity

Please note that our pricing does not include gratuity. Gratuity is left to your discretion as a reflection of your appreciation for your service.

gift certificates

Ideal year round for any occasion. They may be conveniently purchased at bello, over the phone or online for any dollar amount or service. We regret that they cannot be returned for cash. We can guarantee the price of the service given for one year after the date of purchase, beyond that date the gift recipient is responsible to pay any difference in price.

» purchase gift certificates

return policy

If you are not completely satisfied for any reason with your product purchase, you may return them (at least 85% full) within 30 days of purchase and we will gladly exchange or issue store credit.

children at bello

Please respect other clients by refraining from bringing children who are NOT receiving services into the salon and spa.

considerations

Relaxation is our ultimate goal, therefore respect others by silencing your cell phone and electronic devices prior to all appointments.

Plan on arriving 5-10 minutes prior to your appointment to allow for check-in and relaxation.

If you have any medical conditions, allergies, or are pregnant, certain treatments are not recommended. Please notify spa staff prior to your appointment.

Many of our spa treatments utilize seaweeds. If you are allergic or sensitive to iodine, please notify our staff so we may assist you in choosing a service that is right for you.

protecting the health of our guests

To protect the health of all of our guests, nail technicians reserve the right to refuse service to anyone that we find has active toenail fungus. We take the health of your feet seriously and you should too! Our nail technicians are not doctors and cannot diagnose, however they do play an important role in managing clients nail health. We will not risk spreading your infection to other nails or potentially endanger the health of our other guests.

If you suspect that you have a fungus please refrain from booking an appointment — instead please visit a Podiatrist and seek treatment prior to visiting any nail facility.

 

 

Prices are subject to change.

We accept all major credit and debit cards. No personal checks.